Thank you for choosing us. We work very hard to provide a high quality service on our website and compensate for any downtime by adding extra days to your account.

If your account has been active for less than 3 Days and if you have not downloaded more than 10 files, you are allowed to get a full refund.

If your account has been active for more than 3 Days, you can get a partial refund under following circumstances:

* Customer support isn't able to resolve your issues and promised hosts are offline on this period. * Your account was not banned due to sharing or abuse service. To get a refund, please create a support ticket here. Please don't for get to explain your situation.